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Voice Operations Service Delivery Manager
Company: Diversified Bank
Location: Richmond Virginia
Category: Call Center
Job Description:
Responsible for the design and implementation of telecom network features and configuration of complex telecom network solutions. Provides second and third level technical support to voice service delivery managers and support vendors when troubleshooting the more complex operational telecommunication problems involving any of the following: TDM and IP carrier infrastructure TDM and IP Call Center infrastructure (CCMS Symposium Avaya ) PBX ACD IVR Dialer ICM CVP CUCM and Voice mail systems. REGULAR DUTIES: Responsible for vendor oversight in the design implementation and (See More)
You may also want to:Location: Richmond Virginia
Category: Call Center
Job Description:
Responsible for the design and implementation of telecom network features and configuration of complex telecom network solutions. Provides second and third level technical support to voice service delivery managers and support vendors when troubleshooting the more complex operational telecommunication problems involving any of the following: TDM and IP carrier infrastructure TDM and IP Call Center infrastructure (CCMS Symposium Avaya ) PBX ACD IVR Dialer ICM CVP CUCM and Voice mail systems. REGULAR DUTIES: Responsible for vendor oversight in the design implementation and (See More)
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